Wednesday, August 22, 2012

Culture Eats Strategy for Breakfast

Peter Drucker is attributed with first putting it this way: "Culture eats strategy for breakfast". Well said. How does one execute strategy when culture doesn't comply? Tough job, for sure!

Who is the best individual to help change culture? This intangible phenomenon being the sum of all hands of those on the team.

Firstly, in my experience, whenever a company or an organization tries to change something they rarely are able to do so without one or more trustworthy people inside the company leading the way.

If change is sought by someone without sufficient trust, "change" remains wishful thinking. Why? Simply because only a trusted leader is in a position to challenge culture and tradition(s).

Secondly, because very few companies have such leaders, or because it's just too darn hard work, objective outside consultants are hired to do the job. E.g people like me.

However, and this is my point, even though I am a consultant hired to facilitate change and improvement, I'm still of the opinion that such processes are best led by the leader i-n-s-i-d-e the company, if possible. Are you a trusted leader? How do you know when someone is..?! Would you agree that this is a vital question to ask the very moment any desired change is defined?

Tuesday, August 14, 2012

Porsgrunn Leading The Way

Porsgrunn kommune is the best online municipality in Norway. It has received awards and honors. Other municipalities are now following in their footsteps.

Thomas Naper, Varden, 30/11-11
Porsgrunn kommune is actively pursuing continued state-of-the-art web friendliness.

One key strength of Porsgrunn kommune's web pages is their user oriented focus. Whereas the traditional paradigm has been "here's who we are and what we offer" Porsgrunn kommune has turned everything on its head, and rightly so. The question is always: "What do our web visitors want and how do they seek to find it"?

Thomas Naper is part of a great ICT team in Porsgrunn kommune with a wonderfully simplistic approach to serving citizens online. He is also a member of "The Expert Council in Telemark" facilitating "Telemark best på web". Today Thomas Naper was interviewed by Funka Nu in Sweden; a 105 second read well worth your time. (English readers are encouraged to use Google translate.)

Thomas Naper is now on Vidar Top's List of Great People.